The opener trolley kept making alarming noises halfway down its rail, and the opener eventually pulled it back, preventing the door from opening.
After unplugging the opener and locking the door closed, our team removed the trolley unit and found its gears badly corroded and warped. By the follow up appointment the next day, we had procured a replacement trolley of the same model from Sears, and installed it.
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* $29 service call - deducted from the service
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